Searching for Products:
The website is designed to search for products that match the Year and Make of your vehicle. If you would like to refine the returned info, just add the model name in the search window at the top of the page.

If would like to see all of the products that fit your particular vehicle, click the Search button at the top of every page and enter you specific information. Such as: "ford F250" or "1997 chevy suburban" (without the quotes).

Search Terms:
Vehicle model names that use a collection of letters and/or numbers follow a simple convention like:

Pictures of products on the website:
Manufacturers only provide a sample set of pictures for their products. In most cases, we use a picture that is similar to the actual item to show what it looks like in the general sense. Typically the actual picture is not available.

Shipping Costs:
Our shipping costs are based on weight and the zip code to were they are being delivered.
*** Shipping Special - Free Ground Shipping on all orders greater than $200.00 with the following exceptions:
     1) Does NOT include shipping or taxes.
     2) Does NOT Include products that must be shipped Truck Freight.
     3) Does NOT include shipments to Alaska & Hawaii.
The shipping calculator uses a sliding scale so the more items you buy the lower the overall shipping cost will be. As an example, you select a husky floor liner, the shipping would around $10.00. Add a 2nd floor liner, and the shipping goes up around $.80. Adding extremely heavy items will increase it dramatically but you will save on shipping by purchasing multiple items together rather than individually.

The Shipping Calculator can be found on the upper left side of every product page in the neon box that says "SHIPPING CALCULATOR Click Here".

Merchadise Delivery:
Most items are available for shipment within 24 hours - we do not ship on weekends or holidays. Ultimate Auto Accessories uses several fulfillment centers within the United States. Your order may arrive in multiple shipments.

Expedited Shipping is available for products that are NOT listed as Truck Freight. You may select expedited shipping on orders mixed with regular and Truck Freight but those orders will be split and shipped separately.
*** Orders received over the weekend are processed on Monday.
*** Orders received on Holidays are processed the next day.

Ultimate Auto Accessories uses UPS and Fed Ex for shipping products to its customers - UPS and Fed Ex cannot deliver to PO or APO boxes.

Tracking Numbers:
Tracking Numbers for Fed Ex orders shipped from stock will typically be emailed by Fed Ex 24 hours AFTER the product SHIPS. Tracking numbers for UPS ground shipments are typically emailed by Ultimate Auto Accessories 24 hours after the products ships. If you mistype your email address or have your email blocked by AOL or Earthlink you will not receive a tracking number.

Vehicle Application years listed on the tracking number email does not include my vehicle model year - will it fit?:
YES... The product application years included with the tracking number email may be out of date because the database is not as current as the website.

I ordered a part# "56211__2" but "56211" was delivered - will it fit?:
YES... Most code numbers used on the website are the manufacturers code number. Sometimes the same code number is used in multple vehicles, like Chevy, GMC, and Cadillac. The code numbers in our database must be unique so the double underscore number is used to differentiate between them. They are the SAME product.

Return of an item that had Free Shipping:
On Non-Defective Returns - Items shipped with Free Freight will only be credited for the difference after actual shipping charges are accessed.
Defective returns always credit shipping.

I tried to purchase more than $250 with a Debit or Check Card and my order was Declined - Why?:
Most banks put a $250 limit per day on the use of a Debit or Check Card. To make a purchase over the $250 limit you would have to contact your bank to request a limit change or make multiple smaller purchases.

How do I pay with a Money Order?:
Process your order on the website and select "Money Order" for the payment method. In the field labeled "Money Order#", enter the number if available, otherwise enter "Will Mail". Send Money Orders with a copy of your order from the website to our Mailing Address. We recommend you send your money order with a tracking number so you will know it was delivered. Do NOT send it Certified Mail which costs much more and has to be signed for. Make sure you include your phone number and an email address so we can confirm your order and send you tracking information.

Mail Money Order to:
Ultimate Auto Accessories
P.O. Box 1434
Cary, NC 27512

DUPLICATE TRANSACTION - I entered my credit info incorrectly or my browser froze- What do I do?:
Our website has a safeguard to prevent individuals from committing fraud by trying to use a stack of credit card numbers for the same order to find one that is accepted.

If you entered your credit card information incorrectly, then corrected it, and received the Duplicate Transaction message, just wait 1 minute and try again.

If your browser froze, crashed, or reset after the submit button was pressed our system probably has your order even though you received no confirmation. The best thing to do is call us at 1-888-303-2651 or email us at sales@UltimateAutoAccessories.com. We can determine whether or not your order was received.

Do you ship outside the U.S.A?:
Although our website is available worldwide our fulfillment centers cannot ship to international destinations.

What does the terms "New Body Style", "Heritage", "Club Cab", etc. mean?:
The auto manfacturers' have come up with some descriptive but sometimes confusing naming conventions for their vehicles.
"New Body Style" - In 1999 Chevy introduced a new truck with improved suspension and a new body style. But they had millions of truck parts left over from the old body style, so from 1999 through the end of 2000 they built both "old" and "new" models. To make matters worse they did not badge the vehicles differently - you just have to know. Also, the old body style trucks got a mixture of suspension upgrades from the new model throughout the 1999-2000 period so nobody knows what's under there.

"Heritage" - In 2004, it was Ford's turn to upgrade the F150. To use up the left over parts inventory they built "old" and "new" models. But Ford added the badge of "F150 Heritage" to designate that this truck was based on the 2003 model.

"Club Cab" - The Club Cab refers to 2 Door Extended Cab Dodge Ram trucks built between 1994 to 2001/2002. A Quad Cab was introduced in 1997 that had 4 doors with the rear 2 in reversed "suicide" style. (The Ram 1500 model ran from 1994-01 and the Ram 2500/3500 model 1994-02). The "Quad Cab" Ram built after 2001/2002 has 4 full sized doors and the Club Cab was discontinued.