Cancellations:
You may cancel any order before it ships at
no cost. Orders that have already shipped may be cancelled
but the shipping cost will NOT be refunded. Orders that have
been input into the logistics system cannot be stopped after
4:30PM EST and will ship the next day. These orders may be
cancelled but the shipping cost will NOT be refunded. Freight
shipped orders already in transit will also incur additional
freight charges for the return trip. If you need to cancel
your order we recommend you call us. Email is fine for after-hours
orders.
Non-Defective
Returns:
Non-Defective returns can be handled directly
by Ultimate Auto Accessories within 30 days of the invoice
date. You must contact Ultimate Auto Accessories for an RGA
(Return Goods Authorization) number, please include reason
for return. Your RGA number will be emailed to you in 1-2
business days along with detailed Return instructions. Non-Defective
items should include all original packaging, paperwork and
must be in re-sellable condition and properly packaged to
avoid damage. Shipping fees are not refunded on non-defective
returns.
*** Items shipped with Free Freight will only be credited
for the difference after shipping charges are accessed. ***
No returns are allowed on customized, painted or used items.
Returns without an RGA number will be
refused at the warehouse.
Defective
Returns:
Defective Returns can be handled directly
by Ultimate Auto Accessories. You must contact Ultimate Auto
Accessories for an RGA (Return Goods Authorization) number.
In your e-mail please include reason for return and a daytime
phone number. Depending on the item, a Return Packet will
be mailed to you containing return documentation, RGA number,
and a Fed Ex label or we will setup the part pickup with a
freight carrier.
Holiday
Returns:
During the holidays, our normal 30 day return
policy is extended. We ask that all holiday returned be handled
by January 31.
Shipping
Damage:
Items shipped from Ultimate Auto Accessories are in good condition are
the responsibility of the carrier. If your shipment arrived in damaged
condition, Please refuse the delivery AND notify Ultimate Auto Accessories
by phone or email. Otherwise, give us a call to report the damaged merchandise.
We will handle the claim, it just takes longer this way. Make sure you
have your original box and packing material. Fed Ex and UPS will deny
a damage claim if the original packaging is not available.
Manufacturer
Warranty
All of
the products are warranted by the manufacturer against manufacturer
defectives and workmanship for a time period specified by
the manufacturer. Some products are warrantied by the manufacturer
directly and others through Ultimate Auto Accessories. Please
contact Ultimate Auto Accessories for more information.
Merchandise
Delivery:
Most items
are available for shipment within 24 hours - we do not ship
on weekends or holidays. Ultimate Auto Accessories uses several
fulfillment centers within the United States and your order
may arrive in multiple shipments.
Orders take 1 day to process not including Sat/Sun/Holidays)
and up to 5 days (not including Sat/Sun/Holidays) to deliver.
Typical delivery time is 3 days.
Expedited shipping will receive priority processing and handling.
Expedited Shipping details
are available by Clicking
Here.
Ultimate Auto Accessories uses UPS and Fed Ex for shipping
products to its customers - UPS and Fed Ex cannot deliver
to PO or APO boxes.
- Lift kits are built to order and may take 3-5 days to package
before shipment.
- RollBak Tonneau Covers are built to order - lead time is
3-5 days before shipment.
We ship to all 50 US states. Alaska and Hawaii require extra
charge air shipment, that will quoted after the order if the
website cannot calculate it. Although our website is available
worldwide our fulfillment centers cannot ship to international
destinations.
Pricing
Disclaimer:
All prices are subject to change without prior notice. You will be notified
prior to any shipment of any price change. Ultimate Auto Accessories
reserves the right to correct any typographical errors.
Sales
Tax:
NO Sales
Tax for customers outside of North Carolina. Most North Carolina
residents will pay 6.75% sales tax. Seven NC counties have
additional taxes that raise the rate to 7% or 7.25%.
Trademarks:
All trademarks and registered trademarks are the sole property of their
respective owners. Photographs are courtesy of the respective manufacturers.
Money
Orders:
Process your order on the website and select "Money Order"
for the payment method. Send Money Orders with a copy of your order from the website to the Mailing Address below.
We recommend you send your money order with a tracking number so you will know it was delivered. Do NOT send it
Certified Mail which costs much more and has to be signed for. Make sure you include your phone number and an email
address so we can confirm your order and send you tracking information.
Mailing
Address:
Send all correspondences to:
Ultimate Auto Accessories
P.O. Box 1434
Cary, NC, 27512
Do not return merchandise to this address.
Privacy
Policy:
Your credit
card numbers, email address, name, and address are private
and secure. Ultimate Auto Accessories does not sell or rent
ANY customer information - EVER.
For the complete Privacy
Policy -Click Here.
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