Return Policy
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 Return Policy and Information

  Returns Policy
Cancellations
Non Defective Returns
Defective Returns
Holiday Returns
Shipping Damage
Return Credit
Manufacturer Warranty
Merchandise Delivery
Pricing Disclaimer
Sales Tax
Trademarks
Money Orders
Mailing Address
Privacy Policy
 

 



Cancellations:

You may cancel any order before it ships at no cost. Orders that have already shipped may be cancelled but the shipping cost will NOT be refunded. Orders that have been input into the logistics system cannot be stopped after 4:30PM EST and will ship the next day. These orders may be cancelled but the shipping cost will NOT be refunded. Freight shipped orders already in transit will also incur additional freight charges for the return trip. If you need to cancel your order we recommend you call us. Email is fine for after-hours orders.

Non-Defective Returns:

Non-Defective returns can be handled directly by Ultimate Auto Accessories within 30 days of the invoice date. You must contact Ultimate Auto Accessories for an RGA (Return Goods Authorization) number, please include reason for return. Your RGA number will be emailed to you in 1-2 business days along with detailed Return instructions. Non-Defective items should include all original packaging, paperwork and must be in re-sellable condition and properly packaged to avoid damage. Shipping fees are not refunded on non-defective returns.
*** Items shipped with Free Freight will only be credited for the difference after shipping charges are accessed. ***
No returns are allowed on customized, painted or used items.
Returns without an RGA number will be refused at the warehouse.

Defective Returns:

Defective Returns can be handled directly by Ultimate Auto Accessories. You must contact Ultimate Auto Accessories for an RGA (Return Goods Authorization) number. In your e-mail please include reason for return and a daytime phone number. Depending on the item, a Return Packet will be emailed to you containing return documentation, RGA number, and a Fed Ex label or we will setup the part pickup with a freight carrier.

Holiday Returns:

During the holidays, our normal 30 day return policy is extended. We ask that all holiday returns be handled by January 31.

Shipping Damage:

Items shipped from Ultimate Auto Accessories are in good condition are the responsibility of the carrier. If your shipment arrived in damaged condition, Please refuse the delivery AND notify Ultimate Auto Accessories by phone or email. Otherwise, give us a call to report the damaged merchandise. We will handle the claim, it just takes longer this way. Make sure you have your original box and packing material. Fed Ex and UPS will deny a damage claim if the original packaging is not available.

Return Credit

Credits of less than $200 are applied back your credit card. Credits in excess of $200 are paid by check mailed to the billing address.

Manufacturer Warranty

All of the products are warranted by the manufacturer against manufacturer defectives and workmanship for a time period specified by the manufacturer. Some products are warrantied by the manufacturer directly and others through Ultimate Auto Accessories. Please contact Ultimate Auto Accessories for more information.

Merchandise Delivery:

Most items are available for shipment within 24 hours - we do not ship on weekends or holidays. Ultimate Auto Accessories uses several fulfillment centers within the United States and your order may arrive in multiple shipments.
Orders take 1 day to process not including Sat/Sun/Holidays) and up to 5 days (not including Sat/Sun/Holidays) to deliver. Typical delivery time is 3 days.
Expedited shipping will receive priority processing and handling. Expedited Shipping details are available by Clicking Here.
Ultimate Auto Accessories uses UPS and Fed Ex for shipping products to its customers - UPS and Fed Ex cannot deliver to PO or APO boxes.
- Lift kits are built to order and may take 3-5 days to package before shipment.

We ship to all 50 US states. Alaska and Hawaii require extra charge air shipment, that will quoted after the order if the website cannot calculate it. Although our website is available worldwide our fulfillment centers cannot ship to international destinations.

Pricing Disclaimer:

All prices are subject to change without prior notice. You will be notified prior to any shipment of any price change. Ultimate Auto Accessories reserves the right to correct any typographical errors.

Sales Tax:

NO Sales Tax for customers outside of North Carolina. Most North Carolina residents will pay 6.75% sales tax. Seven NC counties have additional taxes that raise the rate to 7% or 7.25%.

Trademarks:

All trademarks and registered trademarks are the sole property of their respective owners. Photographs are courtesy of the respective manufacturers.

Money Orders:

Process your order on the website and select "Money Order" for the payment method. Send Money Orders with a copy of your order from the website to the Mailing Address below. We recommend you send your money order with a tracking number so you will know it was delivered. Do NOT send it Certified Mail which costs much more and has to be signed for. Make sure you include your phone number and an email address so we can confirm your order and send you tracking information.

Mailing Address:

Send all correspondences to:
Ultimate Auto Accessories
P.O. Box 1434
Cary, NC, 27512
Do not return merchandise to this address.

Privacy Policy:

Your credit card numbers, email address, name, and address are private and secure. Ultimate Auto Accessories does not sell or rent ANY customer information - EVER.
For the complete Privacy Policy -Click Here.





 

 

     
   
 
  
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